Read The Terms & Conditions Thoroughly Before Playing At Jet10!
In these terms and conditions, unless the context requires otherwise, the expressions have the following meaning:
“Operator” is Jet10, registered under Continental Solutions BV Limited by the Curaçao Licensing N.V. and the company incorporated under the laws of Curaçao. Registered address: Pareraweg 45, Curaçao.
“Website” is the website available at the URL www.Jet10.com and other related URLs.
“Games” are Sportsbook, Live Casino, Live Games, Casino, Poker, and other games as may from time to time become available on the Website. “Account” is an account opened by You on the Website after accepting and agreeing to the T&Cs.
“You” or “User” or “Customer” is yourself or any other person who, after reading these T&Cs opens an Account or makes use of the Website in any way.
“T&Cs” are these terms and conditions, any rules specific for individual Games and any other terms and conditions provided by the Operator on the Website or otherwise communicated to You in relation to the Games and/or the Website as amended by the Operator from time to time.
1.1. These T&Cs constitute a binding agreement between You and the Operator. These T&Cs come into force as soon as You click on the “Register now” button to register your Account, by doing so You signify to the Operator that You have read these T&Cs and have accepted them. By accessing any part of the Website You signify that You agree with these T&Cs.
1.3. The Operator reserves the right to modify these T&Cs and amend this agreement between You and the Operator at any time with or without notice, including but not limited to purposes of prevention of fraud, clarification of the T&Cs, or making the same compliant with statutory requirements or in regard to changes in Games and bonuses or in the event where the Sportsbook match/event rules have been changed by the organizer. Whenever such an amendment shall limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes coming into effect. If you do not agree to the updated T&Cs you must stop using the Website.
2. Your Account
2.1. Requirements for the Customers
2.1.1. An Account may be opened to persons who are over 21 years old (where applicable – 18 years old). Upon discovery that an account has been opened by a person under age, any winnings will be confiscated and any remaining balance, as the case may be, returned (subject to reasonable charges) and the account will be closed.
2.1.2. A customer is allowed to have only one Account. If you try to open more than one Account, all accounts you try to open may be blocked or closed. If a customer has used more than one account to avoid the T&Cs and/or exceed applicable limits, we reserve the right to cancel any bets exceeding these limits, including the right to reduce the customer’s betting limits. In the event of a repeat violation, the entire wager amount might be refunded.
2.1.3. The customer has the responsibility to ensure that the customer complies with all laws in any jurisdiction (including age restrictions) that apply to the customer’s use of the Website. If the customer lives in a country where gambling is prohibited the customer must neither register with Jet10 nor attempt to use Jet10’s Website. Gambling may be illegal in the jurisdiction in which the customer is located and if so, the customer is not authorized to use the services of Jet10.
2.2. Registration of an Account
2.2.1. You are responsible for providing correct personal and contact information (name, address, telephone number, e-mail address, etc.) and updating the same from time to time. The operator reserves the right to request further information, even after registration of an account, in order to avoid the abuse of the same account, a credit card, a bank or e-wallet account, etc. You must enter all mandatory information requested into your registration form. In particular, your name, address, and other contact details such as e-mail address, place of residence, relevant payment information. It is your sole responsibility to ensure that the information you provide is complete and correct and you hereby warrant to Operator that the information provided is complete and correct. You are hereby notified that the Operator carries out verification procedures, whether itself or through third parties on Customers registering an account. You may be requested to provide the Operator with further documents. Your account may be blocked or closed if you do not provide requested information or documents or if such information or documents you supply are found misleading.
2.2.2. We reserve the right to decline a new customer or close an account without having to give a reason for doing so.
2.2.3. Operator reserves the right to forbid that different account holders from the same household (i.e. same IP address or same residence address) and/or family are betting on the same event/event outcome, including the betting on the same event/event outcome in different combination bets, to avoid the Rules and/or exceed applicable limits.
2.2.4. Operator prohibits Customer collusion and takes active measures in prohibiting any use of robots or other devices that distort the normal game. The operator does not accept bets when it is likely that customers are acting in agreement, or as a syndicate. When syndicated bets are discovered, we reserve the right to cancel these bets. Fraud, or attempts to commit fraud, or violation of the Rules may lead to the reduction of betting limits, closing of accounts, confiscation of winnings, return of deposits or remaining balance, as the case may be (subject to reasonable charges), and/or cancellation of all placed bets (even decided bets). Jet10 also reserves the right to take legal action against the customer or customers involved in such fraudulent behavior.
2.2.5. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Operator is not responsible for any abuse or misuse of your Account by third parties due to Your disclosure of Your login details, whether intentional or accidental, whether active or passive, to any third party.
2.2.6. You may at any time determine your deposit limits based on a maximum daily, weekly, or monthly deposit limit. A request to increase an existing deposit limit will not be affected until 24 hours after the relevant request is made. A request to decrease an existing deposit limit will be affected immediately.
2.3.1. You may participate in any Game only if You have sufficient funds on Your Account for such participation. All deposits shall be initiated from your Account overview on the Website.
2.3.2. All information required to deposit funds into your Account can be found under your profile page by clicking on your username and “Deposit” sections of the Website. You can use any of the methods available to you as specified in these pages. These pages may be amended from time to time. Please note that some of the methods may not be available in some countries.
2.3.3. Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, refer to the Payment Methods page of the Website. Your bank may independently charge You for bank wire transfers and other methods of payment.
2.3.4. Customers may only make deposits to their own Account and only with a credit card issued or from a bank account or e-wallet account held in their own name. It is unlawful to deposit money to your Account from ill-gotten means. The Operator reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Account. The Operator will carry out additional verification procedures and the identification of the Customer will be checked for any deposit or number of deposits which cumulatively amount to or exceed the equivalent of EUR 100 and The Operator reserves the right to carry such verification procedures in case of lower deposits. All transactions will be checked to prevent money laundering and terrorist financing.
2.3.5. If the deposit will be made not from your bank account or e-wallet account held in your own name, we will return such a deposit into the sender’s account while applying money transfer fees.
2.3.6. You agree that the funds deposited in Your Account must only be used for playing the Games. The Operator reserves the right to charge a fee should you request a withdrawal without Account turnover that is equal or more than the amount of funds deposited.
2.3.7. In the interests of fair gaming, the Operator reserves the right to limit the customer’s maximum stake amount to 10% after the first deposit is made. In such a case, this limit will be valid until the second deposit will be made.
2.3.8. The Operator does not grant any credit for the use of its services and credit balances in Your account will not bear interest and you shall not treat the Operator as a financial institution.
2.4.1. All funds that the customer has on his Jet10 Account will be credited to the customer’s personal financial source. Withdrawals from the Account can be transferred back to the primary source which was used for depositing. In case the customer used more than one deposit method, the withdrawals will need to coincide with the deposited amounts from each of the payment methods used. All withdrawals are processed within 48 business hours once the customer’s Jet10 account is fully verified.
2.4.2. If the Operator mistakenly credits Your Account with winnings that do not belong to You, whether due to a technical or human error or otherwise, the amount will remain property of the Operator and the amount will be transferred from Your Account. If prior to the Operator becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to the Operator. In the event of an incorrect crediting, you are obliged to notify the Operator immediately by email.
2.4.3. All information required to withdraw funds from your Account can be found under your profile page by clicking your username and “Withdrawal” sections of the Website. Please note that some of the methods may not be available in some countries. Withdrawals from your Account are made using the same payment method as was used for the deposit.
2.4.4. The Operator may request identification documents for all withdrawals and perform enhanced due diligence with respect to the withdrawal of funds that have not been used for wagering.
2.4.5. The Operator will carry out additional verification procedures and the identification of the Customer will be checked for any withdrawal or number of withdrawals which cumulatively amount to or exceed the equivalent of EUR 3,000 and The Operator reserves the right to carry such verification procedures in case of lower withdrawals. All transactions will be checked to prevent money laundering and terrorist financing.
2.4.6. In the event of a customer failing to provide the requested documents within 72 hours as of the date of the request, any pending withdrawals will be canceled and the funds will be returned to the customer’s balance.
2.4.7. In the event of a customer failing to provide us with the requested documents within 30 days as of the date of the request, we may confiscate any winnings on the account, return the original deposit or remaining balance (as the case may be), to the customer (subject to reasonable charges) and close the account.
2.4.8. The maximum withdrawal amount, as well as the weekly and monthly withdrawal limit is as per below:
– Daily Limit: $2,000 (€2,000/ ₹150,000/ CA$2,500/ 20,000 NOK/ 125,000 RUB/ ¥250,000/ 8,000 PLN/ 15,000 BRL)
– Weekly Limit: $10,000 (€10,000/ ₹750,000/ CA$12,500/ 100,000 NOK/ 725,000 RUB/ ¥1,000,000/ 40,000 PLN/ 75,000 BRL)
– Monthly Limit: $20,000 (€20,000/ ₹2,000,000/ CA$25,000/ 200,000 NOK/ 1,250,000 RUB/ ¥2,000,000/ 80,000 PLN/ 150,000 BRL)
2.5. Account Administration Fee for Dormant Accounts
2.5.1. Operator will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 6 months in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (a) a successful deposit; (b) a Sports bet is placed, or (c) participation in any Casino, Live Casino, Live Games, Poker, or any other Game provided by Operator.
2.5.2. If your account remains ‘inactive’ for a continuous period of 6 months then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.
2.5.3. If on being deemed to be dormant, your account has a positive balance, the Operator shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).
2.5.4. If your account remains dormant, after a minimum period of 30 days following Operator’s first attempt to notify you that your account has become dormant, Operator shall deduct a monthly Administration Fee from your account balance of €3 (or currency equivalent) at the time that it is deemed to be dormant. The operator shall use reasonable efforts to contact you.
2.5.5. The Administration Fee calculated in accordance with 2.5.4. above shall be deducted from your account balance on the expiry of the 30-day notification period mentioned above and every 30 days thereafter at the same rate until the earlier of: (a) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed, or (b) you ‘reactivating’ your account when no further Administration Fee shall be deducted.
2.5.6. You can ‘reactivate’ your account by: (a) making a successful deposit; (b) placing a Sports bet; or (c) playing/taking part in any Casino, Live Casino, Live Games, Poker, or any other Game provided by Operator.
2.6. Closing Your Account
2.6.1. You may at any time, at your discretion, choose to exclude yourself from using any services provided on the Website by following these instructions. Such exclusion can be made either permanently or temporarily. During the exclusion period, you will not be able to use your account or open a new one.
2.6.2. Permanent Exclusion. Upon a permanent exclusion, your account will be closed and you will not be able to re-register as a customer of Operator. The operator will process a withdrawal of any pending balance that Your Account might have at the time that a permanent exclusion has been requested, subject to the deduction of relevant withdrawal charges.
2.6.3. Temporary Exclusion. Upon a temporary exclusion, you may choose to exclude yourself, and block your account for a specific period of time. You may choose to exclude yourself directly on the Website for any of the following pre-set time periods: 24 hours, 1 week, 1 month, 3 months, 6 months, or 1 year. You may also contact our support service to choose any other exclusion time period exceeding one month.
2.7. Handing of Funds in Accounts which are
2.7.1. Suspended accounts.
A suspended account is an account the access of which is blocked for the customer. In case your account has been suspended due to the breach of Operator’s Rules, the Operator shall return the balance of the account to you. In case the balance is higher than the deposits made by you, the Operator shall only return the deposited amount to you.
2.7.2. Accounts with unfinished games. In case there’s an unfinished game on the suspended account or the account of a self-excluded person, you need to contact the Operator and request the payment of the outstanding balance once the game has been settled unless Rule 2.7.1 applies.
2.7.3. Accounts of self-excluded persons. An account of a self-excluded person is an account of which the owner has self-excluded himself/ herself in accordance with Rule 2.6. The owner of an account of a self-excluded person must notify the Operator of the fact that he/ she has self-excluded himself/ herself and, as soon as the Operator has received the notification from the customer, the Operator shall return the balance of the account to the customer.
3.1. General Terms and Conditions of Bonuses
3.1.1. Any bonus offer received by the customer from the Operator is personal and valid only for the particular customer unless stated otherwise.
3.1.2. The bonus offer for one customer account shall be applicable only once, provided that the bonus offers and the terms and conditions do not provide for otherwise. Any bonus offer from Operator is valid only one time per customer account, computer household, IP address, and other places with a shared computer (office, library, university, etc.)
3.1.3. Only one active bonus per person at a time, per mobile number, email address, household address, IP address, etc. can be claimed. Duplicate accounts will be closed and any winnings obtained unlawfully will be cancelled and removed.)
3.1.4. Bonuses cannot be used in conjunction with other bonus offers, unless otherwise specified by our VIP Managers or exclusively mentioned in the T&C of a certain promotion.
3.1.5.You need to make a deposit and claim the preferred bonus in the same day. All Reload bonuses are available only on the deposit day.
3.1.6. The bonus terms and conditions may be fulfilled in parts and the bonus shall be allowed after fulfillment of the respective part of the bonus terms and conditions provided that this is envisaged in the bonus offer.
3.1.7. In fulfillment of the bonus terms and conditions the customer shall be entitled to freely dispose of his/her own paid in funds and not to comply with the bonus terms and conditions unless the particular bonus terms and conditions provide for otherwise. All winnings originating from a bonus offer are to be considered bonus winnings and no payouts of such winnings will be made until the terms and conditions for the bonus are met.
3.1.8. The bonus shall become valid only if all bonus terms and conditions are partially, fully, and/or otherwise satisfied as published in the particular bonus offer. If you wish to have removed any bonus credited to you, you need to contact Operator support before wagering any such funds including any deposit connected to the bonus.
3.1.9. Customer who fails to fully or partially satisfy the bonus terms and conditions shall not acquire the right to the bonus.
3.1.10. Operator shall reserve the right to remove any bonus and winnings that have been obtained by fraud if it suspected that the bonus offer has been misused.
3.1.11. The operator shall reserve the right at any time, at its own discretion, to amend the bonus terms and conditions by giving prior notice on the website.
3.1.12. If these Rules or the terms and conditions of the bonus offer are breached or there is evidence that a customer or a group of customers has made a series of bets that, due to a bonus, increased earnings, free bets or other offers, guarantees a profit for the customer, whether individually or part of a group, no matter what the results, Operator reserves the right to withdraw the bonus portion of the bonus offers and to settle the bets at the correct odds, or to cancel the free bets and the bets made from deposit bonuses. The operator also reserves the right to take legal action against the customer or customers involved in such fraudulent behavior.
3.1.13. All Sports Bonuses can only be used for Sports betting. If used on slots and live casino, all winnings will be seized.
3.1.14. All Casino Bonuses can only be used for Slots and Live Casino. If used on Sports, all winnings will be seized.
3.1.15. All Casino bonuses are valid for 3 days from claiming. If wagering is not completed in that period, bonus money and winnings from bonus money will be void.
3.1.16. All Sports bonuses are valid for 14 days from claiming. If wagering is not completed in that period, bonus money and winnings from bonus money will be void.
3.2. All games from Amatic, Microgaming and games of other providers, presented by Microgaming (2By2, AdoptIt, Alchemy Gaming, All41 Studios, Big Time Gaming, Crazy Tooth Studio, D-Tech, Electric Elephant, Fantasma, Fortune Factory Studios, Foxium, Gameburger Studios, Gamevy, Genesis Gaming, Golden Rock Studios, Gong Gaming, Hacksaw Gaming, Half Pixel Studios, JustForTheWin, Lightning Box Games, MGA, Neko Games, Neon Valley Studios, NextGen, Old Skool, Pear Fiction, Plank Gaming, Probability Jones, Pulse 8, Rabcat, Realistic Games, Skillzz Gaming, Slingshot Studios, Snowborn Studios, SpinPlay Games, Storm Gaming, Stormcraft Studios, Switch Studios, Spearhead Studios, Triple Edge Studios, Zonelock), are restricted for promotions in our website and have 0% wagering contribution. Wagering on any of the mentioned providers may result in bonus cancellation and seizing of any winnings gained.
3.2.1. There is a requirement of $5 (€5/ ₹500/ CA$5/ 50 NOK/ 250 RUB/ ¥500/ 20 PLN/ 30 BRL) max bet/stake with bonus money.
3.3. Bets placed on Sports events must meet certain conditions to count towards the bonus wagering:
– Coupon must be of odds of 1.75 or greater.
– Multibet coupon must contain at least one selection at odds of 1.75 or greater.
3.3.1. The following are restricted for all sports promotions and have 0% wagering contribution:
– Asian markets, Double chance bets, Odd/Even and Under/Over markets
– Fully or Partially Cashed Out bets
– Multiple coupons with the same selections, regardless of the stake
– Bets placed on events on conflicting or opposite outcomes and dependent markets
Any breach of the mentioned conditions may result in bonus cancellation and seizing of any winnings gained.
3.4. The maximum withdrawal amount of winnings from the free spins and free bets for a customer is limited to $25 (€25/ ₹2,500/ CA$25/ 250 NOK/ 1,250 RUB/ ¥2,500/ 100 PLN/ 150 BRL). Winnings that exceed that amount will be cancelled by Jet10’s administration.
3.5. The following general bonus terms and conditions apply unless other is specified by our VIP Managers or is exclusively mentioned in the T&C of special bonus offers:
o Non-deposit Bonuses:
– Sports Section: wagering x8 of the bonus amount received, maximum withdrawal amount: 5x the amount of bonus
– Casino Section: wagering x30 of the bonus amount received, maximum withdrawal amount: 5x the amount of bonus
o Cashback Bonuses:
-Sports Section: wagering x8 of the bonus amount received, maximum withdrawal amount: 10x the amount of bonus
-Casino Section: wagering x10 of the bonus amount received, maximum withdrawal amount: 10x the amount of bonus
o Reload Bonuses:
-Sports: wagering x8 of the bonus and the deposit amounts, maximum withdrawal amount: 30x the amount of bonus
-Casino: wagering x30 of the bonus and the deposit amounts, maximum withdrawal amount: 30x the amount of bonus
*1st Deposit Bonuses: maximum withdrawal amount: 10x the amount of deposit, to which the bonus was claimed
3.6. Live casino games contribution in percentage:
Roulette (including Live Roulette) – 20%
Sic Bo – 20%
Card Games – 10%
Blackjack – 10%
Poker – 5%
Baccarat – 0%
Craps – 0%
3.7. You have the right to cancel your bonus. In order to do that, you need to inform Customer Support via Live Chat or send an e-mail to [email protected]
3.7.1. If you wish to place a withdrawal before you complete the bonus wagering requirements, then you can cancel your bonus. Keep in mind that the bonus amount and the generated winnings, if any, will be deducted from your overall balance. Bonus calculates bets with real money amount first and then with the bonus amount.
3.7.2. When a withdrawal is requested, Jet10 is entitled to check gaming activity and the player’s identity. If fraud, manipulation, or violation of Terms and Conditions is detected, Jet10 has the right to cancel all bonuses and winnings gained.
3.7.3. Jet10 has the right to withdraw any bonus offer at any stage.
3.7.4. In the event of a dispute, the decision made by Jet10’ s administration is final and non-negotiable.
4.1. General Cash-Out Rules
4.1.1. The cash-out shall mean the customer’s action where he/she accepts the Operator’s offer: (a) to withdraw a part of the winning or (b) withdraw a part of the stake amount.
4.2.2. The Operator shall be entitled to offer to customers to cash out the stake amount. The particular betting events and bets subject to cash-out shall be determined at the Operator’s discretion in each particular case and marked with special cash-out visual means on the website.
4.2.3. Each cash-out offer placed by the Operator shall state the particular part of the winning or part of the stake amount that may be cashed out by the customer. The terms and conditions of the cash-out offer made by the Operator shall vary depending on the course of the betting event, information on the start of the betting event, or another factor. Should the customer accept the particular cash-out offer of the Operator, the offer shall be forthwith fulfilled without any changes.
4.2.4. The Operator shall be entitled to put forward partial cash-out offers to the customers. The partial cash-out shall mean a cash-out of the stake amount where only a part of the stake amount chosen by the customer is used for cash-out. The part of the stake amount not chosen by the customer shall be subject to the terms and conditions under which the bet was placed and the partially cashed out amount shall be subject to the provisions of Paragraph 5.2.5. or Paragraph 5.2.6. hereof.
4.2.5. If the customer accepts the Operator’s cash-out offer by withdrawing a part of the winning and the Operator approves such action of the customer, the part of the winning with which the customer agreed by accepting the particular offer of the Operator shall be immediately transferred to the customer account. In this case, the customer shall lose the possibility to win the remaining amount of possible winnings under the bet. In this case, a part disbursed to the customer shall at all times be higher than the stake amount of equivalent amount.
4.2.6. If the customer accepts the Operator’s offer to cash out the stake amount by withdrawing a part of the stake amount and the Operator approves such action of the Customer, such part of the stake amount to which the Customer agrees by accepting the particular offer of the Operator shall be immediately transferred to the Customer’s account. In this case, the Customer shall lose the possibility to win the amount that may be won during the particular bet and lose a part of the stake amount. In this case, the part disbursed to the Customer shall at all times be lower than the stake amount.
4.2.7. The bet cash-out offers shall be deemed to constitute a part of the remote betting offers of the Operator and shall not be binding upon the Customers.
4.2.8. A bet cash-out offer shall be deemed to be chosen (accepted) where the Customer clicks on the active reference “Cash-out” near the particular placed bet and confirm that the terms and conditions of the particular offer of the Operator (withdrawn part of the winning, withdrawn stake amount) are acceptable to the Customer.
4.2.9. The Customer shall not be obliged to carry out any other additional actions, except for the actions referred to in Paragraph 5.2.8. hereof.
4.2.10. If the Operator places a bet cash-out offer, it shall be entitled to refuse to confirm the Customer’s choice to take up the proposal.
4.2.11. The Operator shall be entitled to cancel a bet cash-out if
(a) the bet cash-out is carried out after the betting event;
(b) when putting forward a bet cash-out amount or confirming it the Operator makes a material mistake;
(c) the Customer seeks to take advantage of the bet cash-out offers in a bad faith manner.
4.2.12. In the event of taking up a bet cash-out offer, the original odds on the basis of which the bet was placed and the terms and conditions of the bet cash-out offer under which the stake amount was cashed out shall be displayed in the Customer’s betting history. The betting history shall also show the amount transferred by the Operator to the Customer’s account. The examples of bet cash-outs could be as follows: The Customer has placed a bet in the match Real Madrid – Barcelona and has chosen the victory of Real Madrid: After 20 minutes of the match, Real Madrid was 5 scores ahead and the Customer has received an offer to withdraw a part of possible winning. After 20 minutes of the match, Real Madrid was defeated by 5 scores and the Customer has received an offer to withdraw a part of the stake amount. As a rule, a bet cash-out offer withdrawing a part of the winning shall be placed to the Customer when the course of betting is favorable to the Customer, but the final result is not clear yet. As a rule, a bet cash-out offer withdrawing a part of the stake amount shall be placed to the Customer when the course of the betting is favorable to the Operator, but the final result is not clear yet.
5. Game Rules
5.1. To read the Game Rules for each game in the Casino, click the Game Rules icon while playing the specific game.
6.1. You hereby acknowledge and consent to Operator processing of your personal data for the purposes of allowing you to access and use the Website and to provide ancillary services to you.
6.2. Operator is bound by the Data Protection Act and shall process your personal data in accordance with the said laws. Moreover, the Operator will protect your personal information and respect your privacy in accordance with the best business practices and applicable laws.
6.3. Operator will only use your personal data to allow you to use the services provided on the Website.
6.4. Operator shall also process your personal data for the purposes of carrying out verification procedures in relation to your use of the services provided on the Website.
6.5. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing your requests, such as effecting transactions on your account, to carry verification procedures, or unless it is required by law. As Operator’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. You hereby consent to all such disclosures.
6.6. You have the right to access personal data held by the Operator about you. Furthermore, you have the right to access information about your account balance, gaming history, deposits, withdrawals, and other transaction data related thereto from the day your account has been opened.
6.7. You hereby consent that the Operator may hold and store your personal data (including transaction data) even after your Operator account is closed or terminated to the extent required by the law.
6.8. You promptly inform Operator, by amending your profile or otherwise, of any changes to the information provided by you at the time of registration and opening of your Operator account.
6.9. In order to provide you with an efficient service, Operator and/or its service providers may be required to transfer your personal data from one country to another on a worldwide basis. You hereby consent to your personal data being so transferred.
6.10. In the processing of your account and associated transactions, the Operator may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep a record of your information. You hereby consent to such disclosures.
6.11 Notwithstanding the above, the Operator may publish details about specific winnings of individual players on the Website. Such publications will include the username of the relevant player and the amount won, and you hereby agree and approve of such publications on the Website.
6.12. In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites, and to improve the service, the Operator collects a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). Operator notes, however, that turning off cookies may restrict your use of the Website.
6.13. You consent to the Operator informing you from time to time about changes on the Website, new services, and promotions. If you do not wish to receive direct marketing material, you may opt-out of such service. You can opt-in again to receiving promotional material by emailing the support department.
6.14. The Operator shall be entitled to restrict access to the Website for the persons who breach the provisions of the T&Cs or play in a bad faith manner. The Operator shall also be entitled to limit the maximum stake amount for such Customers without any further notice.
6.15. The Operator shall be entitled to exclude the persons whose behavior raises reasonable suspicion that their actions could cause damage to the Operator from accessing the Website.
6.16. The Operator shall report the persons suspected of fraud or other unlawful actions to pre-trial investigation institutions and/or other competent authorities.
7.1. If you have a complaint, you can e-mail customer support at [email protected]
7.2. Operator will use best efforts to resolve a reported matter promptly. The complaint will be resolved in 14 days after Operator will receive it.
7.3. If you have a query with regard to any transaction, you may also contact the Operator [email protected] with details of the query. We will review any queried or disputed transactions. Our judgment is final.
7.4. Operator strives to ensure the full protection of all its clients and their bets; however, there are certain events that are beyond our control. If for any reason, the customer is disconnected from the game server, the Operator cannot be held liable for any losses that may result from this disconnection. The operator will undertake best endeavors in ensuring that the balance of the customer’s account is recorded on the server and is not affected by the disconnection in any way. If a line has been disconnected or becomes unresponsive, when the customer logs on the balance of credits recorded on the server after the last bet was completed, is displayed. By placing any further wagers, the customer accepts the results of any previous wager. As such, at Operator’s discretion, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the customer feels the result of any of the games is unfair or incorrect, they should contact customer support immediately and report the discrepancy.
8. Communication or Chat Agents and/or Other Players
8.1. When you contact us, you will not make statements which:
8.1.1. Are sexually explicit or grossly offensive;
8.1.2. Use derogatory terms and/or incites hatred;
8.1.3. Are abusive, defamatory, or otherwise harasses, threatens, or causes distress or inconvenience to our support agents.
8.2. We record or keep copies of all communications that you have with our support agents.
8.3. We may provide you with a chat facility to talk to other players. When contacting each other, you shall not make statements or transmit content which:
8.3.1. Are sexually explicit or grossly offensive;
8.3.2. Uses derogatory terms and/or incites hatred;
8.3.3. Encourages or facilitates any illegal activities;
8.3.4. Harasses, threatens, or causes distress or inconvenience to other players;
8.3.5. Influences other player’s actions through intimidation or abuse;
8.3.6. Disrupts the normal flow of dialogue, make statements that are abusive, defamatory, harassing, or insulting to users of the website;
8.3.7. Advertise, promote, or otherwise relate to any other online entities including forums;
8.3.8. Is about the Website, or any other Internet site(s) connected to the Website and is untrue and/or malicious and/or damaging to the Website.
8.4. You will not collude in any way through the chat rooms.
8.5. Any suspicious chats will be reported to government institutions. Be careful what you post.
8.6. We review all chats and keep a log and record of all statements. Your use of the chat facility should be for recreational and socializing purposes only.
8.7. If you breach any of the provisions relating to the chat facility, we may remove the chat room or immediately close your account. If we do, we shall refund any funds which may be in your account over and above any amount which may be owed to us (if any).
8.8. We will not be liable if damage arises out of such chat functionality. You agree to compensate us against any damage arising out of your illegal, unlawful, or inappropriate conduct or arise out of violation of these chat rules.
9. Final Provisions
9.1. Operator is the owner or authorized user or licensee of all the intellectual property rights in the Website and its content including, without limitation, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logos or elsewhere in respect of the content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments, and enhancements thereof. Except as otherwise expressly provided in these Rules, the Operator does not grant any express or implied right to the customer in any intellectual property rights or secret information held on Operator’s servers.
9.2. Operator reserves the right to amend these Rules at any time. Any such amendment will be binding and effective immediately on posting of notification of such changes on the Website, however, any substantial amendment to these Rules shall be notified in advance by Operator to the customer before coming into effect.
9.3. If any provision of these Rules is held to be invalid, void, or unenforceable by reason of any law, rule, administrative order, or judicial decision, that determination shall not affect the validity of the remaining provisions of the Rules.
9.4. Notices and other communications delivered or mailed to the postal address or to the electronic mail address provided by the customer shall, until Operator has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.
9.5. All disputes arising between the Operator and the Customers which are not resolved under the procedure prescribed in section 7. Complaints shall be resolved in accordance with the procedure provided for in the laws of Curaçao.
Annex No. 1
Customers from the following countries are restricted from registering in Jet10:
United States of America, United Kingdom, Denmark, France, Greece, Italy, Ireland, Lithuania, Slovenia, Senegal, Spain, Sweden, Switzerland, Bulgaria, The Netherlands
2.1 Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
2.2 Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe
2.3 Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
2.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine
2.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
2.3.3. In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea
2.3.4. In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
2.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia
- 4.Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
Annex No. 2
Due diligence / Know your client
Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, Continental Solutions Ltd B.V. (further The Company) strictly implements anti-money laundering (AML) guidelines and procedures.
Due diligence (DD)
All Company’s customers should be subject to a DD process and record keeping.
Anonymous or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be ‘nom de plume’ or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.
Many customers wish to operate parallel accounts in order to segregate their gambling spend. Notwithstanding this activity, license holders must be able to identify and associate ‘linked’ accounts that may belong or be under the control of the same person.
Politically Exposed Persons (PEP)
The company is required to make provision, on a risk-sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk-based approach should be applied based on the value and scale of gambling and the location of such customer. While we respect and honor the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below-listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). The Company reserves the exclusive right to unilaterally decline any clients’ application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.